Worry-Free Purchase

Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.

Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .

Visit Seel Resolution Center to easily resolve your package issues if any of the above happens.
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.

Fast Shipping

3D printers are shipped from international local warehouses, while accessories come from the China warehouse. Orders with both will be split into multiple packages. 3D printers usually arrive in 2-5 working days, while accessories may take longer due to customs and other factors.

30-Day Return

Flashforge accepts returns for 3D printers within 30 days of delivery. The Return Policy provides details on return options and procedures. For more information, please refer to the return policy

Flashforge offers a 1-year limited warranty for its 3D printers and a 3-month warranty for extruder parts.

We offer a variety of payment channels，including PayPal, Apple Pay, Google Pay, Mastercard, VISA and more.

Our commitment to delivering a frictionless, secure payment experience is fundamental to cultivating lasting trust and satisfaction with our customers.

AD5X Review

The printer arrived quickly and was extremely well packaged. Assembly and setup were fast and painless — everything was up and running in no time. Preparing prints is straightforward, and loading filament is simple and convenient.
The print quality is excellent, exceeding my expectations. Overall, it’s a solid and user-friendly machine, perfect for both beginners and more experienced users.
It would be great if there were an easy way to order spare parts when needed — that’s the only thing I feel could improve the overall experience.

Started with a small problem

Started with a small problem, but their support team help fix it quickly. Great company, and printers. Thanks to the tech team for their help.

amazing printer, but missing a few items out of package

the printer and everything is great! I use it daily for a project I’m working on. however, some items were missing out of my package inside when I received it. I was missing the glue and the grease, seems like it’s not a big deal but when you pay $400+ dollars for something you would kind of expect to get if it says it’s included. overall the printer is amazing and I really love it! only reason I gave 4 stars was bc of the missing items, would’ve given 5 if I got everything I paid for!